Contact
Contact TekRisk
Write to us about plans, the models, a risk study you are preparing or your account. We answer in Spanish and English.
Where to write
- General enquiries, sales and support
- info@tekrisk.com
Plans and team licences, technical questions about the models and account problems.
- Legal matters
- legal@tekrisk.com
Terms of use and contracts.
- Privacy and personal data
- privacy@tekrisk.com
Access, correction or deletion of your personal data.
- Product feedback
- Feedback button inside the application
Sends a problem or a suggestion together with the screen you are on.
- Videos and tutorials
- YouTube
Walkthroughs of the models and the workflow.
What to include in a technical question
A risk result can only be reviewed together with its inputs. To get a faster answer, include:
The project and scenario names, and the model type (pool fire, jet fire, fireball, flash fire, VCE, physical explosion…).
The input values and units you used, and the result you expected.
The steps that lead to the problem and, if an error message appears, its exact text.
A screenshot or the exported calculation report, if you have one.
Before writing
The formulas, symbols and references of every model are published in the documentation, together with the cases compared against external references. Many questions about a result are answered there.
Company
TekRisk is developed by Tek Planner, a company operating in the United Kingdom and the United States since 2004.
More about the company